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Find quick answers about orders, retainers, night guards, sports mouth guards, impressions, account access, shipping, care, and support.

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Frequently Asked Questions

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Use Track Order or sign in to your Customer Account to review your available WooCommerce order information.

Your Customer Dashboard displays your recent public Shop orders and links to order details.

Rinse it after use and follow the care instructions supplied with your appliance. Avoid exposing clear appliances to excessive heat. Visit Resources & Smile Education for additional general care guidance.

Stop forcing the appliance into place. Contact customer support so the fit can be reviewed. For pain, injury, swelling, significant bite changes, or other clinical concerns, contact a licensed dentist.

Service life varies with use, grinding intensity, material, fit, and care. Inspect your night guard regularly for visible wear or damage and contact support when replacement may be needed.

Replace it when it becomes damaged, significantly worn, no longer fits correctly, or after changes that affect fit. Younger athletes may require replacement as their mouths change.

If an impression appears incomplete or distorted, follow the submission instructions or contact support. The team can advise whether a new impression is required before fabrication.

Use the Customer Forgot Password page to request a secure password-reset email.

Start with the Track Order page or your Customer Dashboard. If tracking information is unavailable or appears incorrect, contact customer support.

When not in use, keep the appliance clean, dry as directed, and protected in its case. Keep it away from excessive heat and pets, and inspect it periodically for damage.

Still need assistance?

Customer Support is available for order, product, account, and website questions.