Order processing
Custom dental appliances require order review and fabrication before shipment. Processing time can vary based on the product, the quality of submitted impressions or digital files, and whether additional information is needed.
Tracking your shipment
When tracking is available, use the Track Order link on the website or the tracking information sent with your order. Carrier scans can take time to update after a label is created.
When your package arrives
Inspect the shipping package and appliance promptly. Keep packaging until you confirm the order is complete and undamaged. If there is visible shipping damage, photograph the package and contents before discarding anything.
If there is a problem
Contact support as soon as possible if the package is damaged, an item is missing, the wrong item arrived, or the appliance appears defective. Because many ISO Metrik products are custom-made, return and remake eligibility can differ from standard retail merchandise.
Review the current policy
For current shipping timelines, remake conditions, and return instructions, use the dedicated Shipping & Returns page.
Questions about your appliance?
Our support team can help with care, orders, impressions, and next steps.